Holiday Inn Wembley

Holiday Inn London - Wembley
Empire Way
Wembley
London
HA9 8DS


Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.


CORONAVIRUS (COVID-19)


As a guest of IHG Hotels & Resorts we appreciate your loyalty and the trust you place in us as a travel partner. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.


Cancellation policy & booking flexibly


We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.


This is in addition to existing cancellation policy measures we have in place, summarized below.


For any stay prior to March 9, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are travelling to or from:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.


Groups & Meetings bookings


We will work with customers to manage any changes needed on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


Please contact the hotel directly to discuss further.


We continue to monitor the situation and will be keeping this policy under review.


For bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.


To inquire about any booking contact the hotel or our reservations team.


We hope this helps you to plan and book any future travel with confidence.


During your stay


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.


All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.


Please be aware that at this difficult time the normal hotel food offering is subject to change in order to mitigate any risk to our customers. Please feel free to speak to our hotel staff for daily information on this situation.


IHG Rewards Club status


We know that many of our IHG Rewards Club members are now thinking about how to manage their loyalty activity this year and we are committed to supporting our members to do that. Our members are our most loyal guests and we want to give each member more reasons to get away and stay with us – when the time is right for them.


With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are reducing the Elite membership criteria required (nights or points) this year by 25% or more:


tier-structure-lvp-1440x450-va


For our members in Greater China, click here for the latest information on IHG Reward Club status.


With this change our members can continue to earn Elite membership status this year and enjoy all the IHG® Rewards Club benefits this brings through 2020 and into 2021. This change will be reflected in member accounts in the coming weeks.


Our teams pride themselves on providing True Hospitality for everyone – a promise that guides us every day and is fundamental during times like this.


Thank you for the trust and support you have in us and we look forward to welcoming you to an IHG hotel soon.


Updated: 11 March 2020


Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.

Book Now
Contact Us
  • Holiday Inn London - Wembley Empire Way Wembley London HA9 8DS
  • Phone: 020 8902 8839
  • Email: sales@hiwembley.co.uk
Holiday Inn Wembley Reviews

Alenandre,

Saint Johnsbury, Vermont

I was really impressed and even surprised how great this hotel was. It is located next to Wembley and it is 5-7 minutes to walk from the subway station Wembley Park. Rooms are very clean, the bed was simply fantastic. The breakfast is far above traditional breakfasts in midrange price British hotels. I will definitely stay there again when I am going to be in London.


James,

Coatbridge

We stayed 2 nights and enjoyed our stay. We were looking for decent hotel in London and although a wee bit outside the center of London, the rail/tube links to Wembley makes this hotel easily accessible to central London (30 min train journey). We booked executive room (£134) which was large, with great view of Wembley stadium. Service from staff was very good with food and drink reasonable for London.


Pauline,

Colchester

The welcome was friendly and helpful. Room on 3rd floor very clean and fresh. Twin beds as requested. Very comfortable. The temperature of room was constant with no stuffy feel.

Great choice for breakfast. This is hotel is good value for money considering location.


Deborah,

Miami Beach, Florida

This hotel was absolutely great. The food and everything far exceeded my expectations. The room was very comfortable and very clean. The staff were extraordinarily professional and provided excellent service. They were very accommodating and made my stay a very pleasant and rewarding one.


John,

Truro

Handy for train station and bus routes, and it had all amenities that you could reasonably require. The room itself was good and I slept well that night. I would gladly stay again.


David,

Tees Valley

Good value stopover with the city easily reached by the Metropolitan Line. Team here are always welcoming. Comfortable and clean room on the 9th floor and the air con much appreciated on a scorcher of a day outside.


Will,

Derbyshire

Wonderful hotel room, very good price, staff were lovely and friendly. Saying how busy it was after the summertime ball the staff were friendly and on hand to help. Would recommend to anyone who wants a place to stay visiting Wembley stadium.


Kay,

Stoke-on-Trent

Stayed here for the game at the stadium which is right next to hotel. Beds comfy staff are friendly the breakfast is buffet all you can eat. Diana on reception was really polite and helpful. Would stay here again.


Karen,

Leatherhead

The friendly, knowledgeable and helpful staff and a VERY comfortable bed makes this hotel an excellent choice every time, especially when you intend attending events at Wembley or shopping in the designer outlets.


Julie,

Swansea

First would like to say how helpful and friendly Mario at the Reception desk was made checking in easy and welcoming. The room we were allocated was excellent wanted to take the bed home with me. Cleanliness was excellent and had everything you need for a one night stay.

Close Reviews
READ REVIEWS