About this policy
Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups.
Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.
How do we collect information from you?
Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.
Splendid Hospitality Group collects information such as:
When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.
If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org
This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
I was really impressed and even surprised how great this hotel was. It is located next to Wembley and it is 5-7 minutes to walk from the subway station Wembley Park. Rooms are very clean, the bed was simply fantastic. The breakfast is far above traditional breakfasts in midrange price British hotels. I will definitely stay there again when I am going to be in London.
We stayed 2 nights and enjoyed our stay. We were looking for decent hotel in London with pool and although a wee bit outside the center of London, the rail/tube links to Wembley makes this hotel easily accessible to central London (30 min train journey). We booked executive room (£134) which was large, with great view of Wembley stadium. Service from staff was very good with food and drink reasonable for London.
Had a very relaxing spa experience. The Jacuzzi was invigorating. The steam room revitalizing and the pool was warm and inviting. Afternoon tea was delightful and the service throughout was great. Booked another session as it was so good!
The welcome was friendly and helpful. Room on 3rd floor very clean and fresh. Twin beds as requested. Very comfortable. The temperature of room was constant with no stuffy feel.
Great choice for breakfast. This is hotel is good value for money considering location.
This hotel was absolutely great. The food and everything far exceeded my expectations. The room was very comfortable and very clean. The staff were extraordinarily professional and provided excellent service. They were very accommodating and made my stay a very pleasant and rewarding one.
Handy for train station and bus routes, and it had all amenities that you could reasonably require. I liked the swimming pool and sauna. The room itself was good and I slept well that night. I would gladly stay again.
Good value stopover with the city easily reached by the Metropolitan Line. Team here are always welcoming. Comfortable and clean room on the 9th floor and the air con much appreciated on a scorcher of a day outside.
Wonderful hotel room, very good price, staff were lovely and friendly. Saying how busy it was after the summertime ball the staff were friendly and on hand to help. Would recommend to anyone who wants a place to stay visiting Wembley stadium.
Stayed here for the game at the stadium which is right next to hotel. Beds comfy staff are friendly the breakfast is buffet all you can eat. Diana on reception was really polite and helpful. Would stay here again.
The friendly, knowledgeable and helpful staff and a VERY comfortable bed makes this hotel an excellent choice every time, especially when you intend attending events at Wembley or shopping in the designer outlets.
First would like to say how helpful and friendly Mario at the Reception desk was made checking in easy and welcoming. The room we were allocated was excellent wanted to take the bed home with me. Cleanliness was excellent and had everything you need for a one night stay.